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Coaching &
Leadership
• Personal Leadership
Power
Communications & Presentations
• Basic Telephone Techniques
• Business Writing I: Preparation
• Business Writing II: Organization
• Communications Skills at Work
• Interpersonal Communications
• Team Communication
e-Commerce
• Basics of e-Commerce Security
• Building Website Traffic
Employment Practices Liability (EPL)
• Create and Maintain a Drug-Free
Workplace
• Managing Under the Age Discrimination
in Employment Act
• Preventing Violence in the Workplace
• Understanding the Americans with
Disabilities Act
Ethics
• Business Ethics for Managers
• Ethics for Employees
• Ethical Decision Making
Financial & Accounting Management
• Basics of Business Finance
• Creating Shareholder Value
Human Resources Management
• 360° Feedback: Implementation
• 360° Feedback: Overview
• Basics of Performance Appraisal
• Career Development
• Career Path Management
• Career Planning: Networking
• Negotiating and Starting Right
Legal Compliance and Employment Laws
• ADR and Negotiations
• ADR Labor and Employment Arbitration
• Business Dispute Resolution Systems
• Employee Discipline
• Litigation & Dispute Resolution
• Methods of Discipline
• Overview of Cafeteria Plans
• Sexual Harassment: Basic Guidelines
(Available in Spanish)
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Legal Compliance and Employment Laws (cont.)
• Sexual Harassment: Basic Guidelines
(Union) (Available in Spanish)
• Sexual Harassment: Employer Guide
• Sexual Harassment: Legal Basics
• Sexual Harassment: Managing Risk
• Sexual Harassment: Myths and Facts
• Using ADR to Settle Disputes
Management & Team Building
• Cross-Cultural Communications
• Effective Meetings
• Improving Personal Productivity
• Refresher on Quality Management
Marketing & Sales
• Focus Group Basics
• Improving Customer Loyalty
OSHA
• Accident Investigation
• Advanced First Aid
• Advanced Lock-Out/Tag-Out
• Back Safety
• Basic First Aid
• Basic Lock-Out/Tag-Out
• Conducting Safety Audits
• Fire Prevention and Safety
• Materials Handling Safety
• Office Ergonomics
• Office Ergonomics: An Overview
• Office Safety
• The OSHA Laboratory Standard
• Right-to-Know: Hazardous Chemicals
• Safety Attitudes and Actions
• Slips, Trips and Falls
Problem Solving and Decision Making
• The Five Steps of Problem Solving
Project Management
• The Nature of Project Management
Self-Improvement
• Improve Your Listening Skills
• Managing Anger at Work
• Managing Priorities
• Time Management for Employees
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